Privacy is why we exist
Our Commitment to Privacy
Our founding thesis is to give individuals the tools to better protect their privacy online. At Andook, we believe this starts by limiting the information we can know about you. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we do know or have information about you, we see ourselves as custodians of that information on your behalf.
Who are You
Unless otherwise noted, we refer you, the Customer, as an owner or organizer of an individual, family, or small business account.
Information Collected Through the Andook Services
We collect some data from you, in order to provide you with our Andook products and Services, in addition to your use of our Website. You provide some data directly, such as when you create an Andook account, when you register for an Andook event or a webinar, or contact us for support. Such data is limited to your email address only. We get some limited data from your use of the Andook products and Services. Such data includes, but is not limited to, your IP address, and the make and model of your device through which you access or use Andook products or Services.
We use your personal data to provide you with services associated with the use of an Andook account and to provide you with a rich customer experience through our customer support. In particular, we use your data to provide Andook Services, which includes updating, securing and troubleshooting, and providing support.
The following is a more detailed description of the types of Andook account user data:
We process two kinds of user data to deliver our services: (i) Secure Data and (ii) Service Data. Both are treated securely with respect for customer privacy and data confidentiality, but there are important technical and usage differences.
(i) Secure Data
Secure Data are the data that we are not capable of decrypting under any circumstance. It includes all information stored within vaults in Andook accounts. These data are encrypted using secure cryptographic keys that exist only in the possession and under the control of our customers. We have no way of accessing or providing decrypted Secure Data, and we never receive copies of unencrypted Secure Data.
Your Secure Data is your property. We claim no rights to it beyond those necessary to deliver services to you. You may add, modify, and delete Secure Data at your discretion. If you do not have an Andook account, you cannot provide us with Secure Data.
(ii) Service Data
We inevitably acquire Service Data about your usage of Andook, your account, and your payments through operating our services. We retain only enough Service Data to operate and maintain the services. These data are never used for any other purpose.
Service Data are kept confidential. It is visible to our staff and includes, but is not limited to, server logs, billing information, client IP addresses, number of vaults and number of items in vaults, company or family name, and email addresses. Service data includes the name you provide us for your profile and any image that you may upload, at your option and discretion, as part of your profile.
As long as you are using our services, we retain the right to hold and use Service Data to provide our services, troubleshoot problems, analyze the performance and demands on our services, and to provide our payment processors with the information they need to process payments.
(iii) Diagnostic Data (Optional)
Diagnostic Data are a category of Service Data which are not automatically collected or required for operation of our services.
In some cases we seek diagnostic reports and other troubleshooting, bug, and crash reports from customers to help identify and solve problems with our products and Services. This information is sent to us only on a case by case basis, or by users who explicitly opt into our beta software programs or who otherwise explicitly choose to provide diagnostic data to us.
Diagnostic Data may contain sensitive information about your devices and operating environment as well as personally identifying information. Although there may be occasions when we ask for Diagnostic Data to assist you with a problem, you are never obligated to provide it.
Diagnostic data never includes decrypted Secure Data. We will never ask for your Account Password or Secret Key.
Keeping Your Information Safe
We understand and accept our responsibility to protect Service Data and Secure Data. We use strict access control mechanisms, network isolation, and encryption to ensure that Secure and Service Data is only available to authorized personnel. Additionally, Secure Data cannot be decrypted even by those who do have access to it.
Information Collected from Your Use of Our Website
In a few areas on Our Website, We ask you to provide personal information that will enable Us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate. For example, We request information from you when you:
- Subscribe to a newsletter
- Participate in promotional offers
Andook uses your information for specific purposes. Your information may be used to:
- Send you requested information about Andook
- Provide support
- Market Andook products or Services to you
- Provide you with access to Andook Services
Personal information you provide will be kept confidential and used to support YOUR customer relationship with Our company.
All email communication with you will be on an Opt-In basis. This is solely at your discretion. Occasionally, We will send you e-mail communications with information, which may be useful to you, including information about Our products and Services. When you first provide Us with your e-mail address, you will be given the option of not receiving any such e-mail communications. We will include instructions in Our e-mail messages on how to unsubscribe if you later decide you do not want to receive any future e-mail communications. At any time, you can easily opt-out of receiving further marketing from Andook by contacting Us at the address below and requesting to have your name removed from Our lists.
Information Sharing and Disclosure to Third Parties
Agents or contractors of Andook may have access to your personal information for the purpose of performing services on behalf of Andook. All such agents or contractors who have access to your personal information have Data Processing and Confidentiality obligations to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Andook.
Information collected from you is only used to complete and support your purchases from Andook and use of the Site and to comply with any requirements of law. Andook may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Andook or this Site; (2) protect and defend the rights or property of Andook; or (3) act in urgent circumstances to protect the personal safety of users of Andook, its web sites or the public. We may collect and possibly share your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Our terms and conditions posted on Our Websites, or as otherwise required by law.
If Andook is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on Our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also disclose your personal information to any other third-party with your prior consent.
Compliance with the laws
Andook fully complies with U.S. privacy laws, the California Consumer Privacy Act, and the GDPR. Andook is a U.S. company and we are Privacy Shield certified.
Data Location and Transfer
Andook.ca and Andook.co.uk data are held on servers located within Canada and the European Union respectively. Data originating in the European Union remains within the European Union.
Customer support system
Our customer support and email services are hosted in the United States. Any information you choose send us through email or our customer support system may pass through and be stored on a variety of intermediate services.
Third-Party Data Processors
Your Secure and Service data are held by third-party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.
Data needed to process payments is collected by our payment processor, Bank of America, N.A..
We may use your contact information, that is, the contact email address provided by you, to communicate with you about Service activity, provide support, and send you other information such as product updates and announcements. You may choose to stop receiving communications from us, except certain important notifications such as billing and account security alerts.
Your Responsibilities for Protecting Your Data
When you create an Andook account you will receive a Secret Key and will be prompted to create an Account Password. Your Secret Key is generated on your computer and your Account Password is something you create yourself. For your protection, you should create a strong and unique Account Password to ensure that it is not easily guessed.
It is extremely important that you understand that anyone with both your Secret Key and Account Password can access your Secure Data. It is equally important that you keep a copy in a safe place for your own reference, because future access to your Secure Data depends on having access to both your Secret Key and your Account Password. We will never ask you for your Account Password or your full Secret Key, and you should never send it to us or anyone.
Due to the nature of our design and the sensitivity of the information you entrust to us (even in encrypted form), it may not be possible for us to help you with certain customer service requests unless you are listed as an account owner and are communicating from your verified email address. In the event that you change your email address, it is very important that you update your email on your Andook account(s) or you may eventually lose access.
Data Protection Principles that We Practice
(i) Data Portability
We want happy customers, not trapped ones. We will not lock you out of your own data. However, we are unable to decrypt your Secure Data; you will need your Account Password and Secret Key to decrypt it.
You may export your Andook data at any time you wish during the life of your account. If you discontinue payment, your account will enter a frozen (read-only) state for a period not less than six months during which you may still retrieve and export your data.
Export is limited to your Secure Data. Vault permissions, the structure of groups of individuals, and other information about the relationship between individuals and data is not guaranteed to be included in export.
(ii) Your Right to Know to What We Know
You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
(iii) Your Right to Have Your Data Erased
As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first delete your account through an authenticated session. After your account has been deleted, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.
Disaster recovery and data availability requirements mean that Andook has a legitimate interest in maintaining secure and immutable backups. Backups are kept for 35 days. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.
(iv) Your right to access and control your personal data
You can also make choices about collection and use of your data by Andook. You can control your personal data and exercise your data protection rights by contacting Andook at the address and information provided below. You can add, remove, edit, change any data that are in the Andook vault. If you are an affiliate of an organization which provides you with the access to Andook account and services, there may be certain restrictions to the above, based on your affiliate organization’s privacy or other similar policies.
Cookies and Tracking
You may disable cookies in your browser and continue to use our services without impact.
Consent for Underage Enrollment
Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian. Family account organizers are responsible for that authorization when they add someone under the age of 16 to an account.
We will comply with applicable laws and the contracts with our customers to provide Service Data and encrypted Secure Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied. Your Secure Data remains encrypted with keys which we do not possess, and so we can only hand over Secure Data in encrypted form.
Some Service Data is made available to family account owners. In some limited circumstances we may provide some information to non-owner members of these accounts. Account owners will be informed in these circumstances.
In an event of a breach, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. We follow applicable requirements under United States laws and California Consumer Privacy Act laws on breach notification requirements and the requirements related to data breach notification under the GDPR.
If you have any questions about this Policy, you can contact our support team or write us by mail at:
651 N Broad St, Ste 205 #8770 Middletown, Delaware 19709 USA
If you have concerns or complaints about this policy or practices with regard to that you do not feel you can resolve through contacting us, you should bring those concerns to your local regulatory authority.
🙌 Thanks for reading! ❤️
Andook, we, our, Service Provider Andook Inc., a United States company located at 651 N Broad St, Ste 205 #8770, Middletown, Delaware 19709, USA. Owners and operators of Andook. As Data Processors, we include Andook’s employees and subcontractors appointed by Andook. Data Processor Data Processor as defined by the GDPR. We and the subprocessors (hosting services, payment processors) we appoint are the Data Processors. Master Password A user secret that, along with the user’s Secret Key, is necessary to decrypt Secure Data. Andook staff, staff Our Directors, employees, and subcontractors GDPR European Union’s General Data Protection Regulation Decrypt Decryption transforms encrypted data back to its original form. It cannot be performed without the appropriate cryptographic key. Encrypt, Encryption Encryption transforms usable data into a form that conceals all information contained in the original data. This data transformation uses a cryptographic key. Owner, Organizer Business and Family accounts, which allow for multiple members, will have Owners or Organizers. Owners and Organizers have some rights over the data belonging to members of the Business or Family. Personal Data As defined under the Canadian privacy laws and the GDPR. Secret Key A user secret typically stored on the user’s device that is necessary, along with the user’s Master Password to decrypt Secure Data. Subprocessor Anyone other than us who we have appointed to process customer data. Subprocessors can see no more data than we can see. Examples include our data hosting providers and payment processors. Supervisory Authority A local regulator under the GDPR which has the job of seeing that we protect your data properly. Secure Data Data encrypted with keys derived from the user’s Master Password and Secret Key. This data cannot be decrypted by Andook. Service Data Data about a user account, which is available to Andook. You, Data Subject You are the Data Subject as defined in the GDPR. In general, we are addressing “you” as the Owner or Organizer of an Individual or Family account.